At CanadianIPTV.com, customer satisfaction is our top priority. We aim to deliver reliable, high-quality IPTV and reseller services to every user. However, we understand that situations may arise where you may request a refund. This policy clearly explains how refunds are handled, when they are applicable, and what conditions apply.

Eligibility for Refunds

Refunds are only provided under specific circumstances. If you experience a verified technical issue with our service that our support team cannot resolve, you may be eligible for a refund. Requests related to device compatibility or internet connection issues that are not caused by our system are not considered valid for refund.

We encourage all customers and resellers to test our service using a short-term plan before purchasing long-term subscriptions. This helps ensure compatibility with your device and connection speed before you make a full purchase.

Refund Request Procedure

If you wish to request a refund, please contact our support team directly with your order details, payment proof, and a clear description of the issue. Our technical team will review your request carefully and verify whether the issue is caused by our service.

Once verified, approved refunds will be processed to the same payment method used during the purchase. Please allow a few business days for the transaction to reflect in your account, depending on your payment provider’s policies.

Non-Refundable Situations

Refunds are not granted in cases where the user has entered incorrect account information, used unauthorized devices, or experienced issues caused by unstable or low-speed internet connections. Additionally, refunds are not available for services that have already been used or activated for more than 48 hours.

For resellers, commissions and reseller credits are also non-refundable once the balance has been loaded or used to activate client subscriptions. We recommend managing reseller balances carefully to avoid any inconvenience.

Customer Support Assistance

Our support team is always available to assist you before a refund becomes necessary. Most issues can be resolved quickly through remote troubleshooting and account verification. We encourage customers and resellers to contact us as soon as they face any problem so we can help restore smooth service operation.

At CanadianIPTV.com, we value honesty, transparency, and fairness. Our refund process is designed to protect both customers and resellers while ensuring accountability and high-quality service for everyone.